Why doesn't one of the gifts in my account include Gift Aid?

Givers who request we claim Gift Aid have two options:

• A giver can choose to set up a gift (regular or one-off) and instruct us to give the gift and the associated Gift Aid to a particular partner (any church, charity, Christian worker or Bible College student registered with us). In these cases, the gift and the associated Gift Aid will show in your account as two separate transactions,

or

• A giver can choose to set up a gift (regular or one-off) into their Stewardship Giving Account without nominating a particular partner in order to build a balance in their Giving Account. Any associated Gift Aid is added to their balance. The giver can use their balance to fund regular or one-off gifts as and when they choose. These gifts already include any relevant Gift Aid because it is part of their Giving Account balance, meaning Gift Aid will not show as a separate transaction in your account.

Other reasons Gift Aid will not show as a separate transaction in your account are:

• The giver isn’t eligible to claim Gift Aid and has therefore not requested us to claim Gift Aid.
• The giver is eligible to claim Gift Aid but hasn’t requested for us to claim Gift Aid, either on purpose or by error.

If Gift Aid is not showing as a separate transaction and you feel that it should, please contact your supporter to clarify how they set up their giving. If they didn’t request that we claim Gift Aid when they intended to, they can request that our Giving Services Team claim Gift Aid retrospectively by emailing [email protected]