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Accessibility

This accessibility statement applies to www.stewardship.org.uk and the online account services available at account.stewardship.org.uk.  Stewardship is the operating name of Stewardship Services UKET Limited.

If you require any service adjustments such as documents in different formats or interpretations or translation services, please contact us on 020 8502 5600 or get in touch at [email protected].

If you require any further reasonable adjustments or you are visiting our offices, please send your requests to the staff member arranging your visit.

All requests are dealt with on an individual basis.

 

Accessing this website

This website is run by Stewardship. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

Stewardship is dedicated to making the website as accessible as possible. We work to continually improve and enhance the website for users with accessibility requirements.

We know some parts of this website are not yet fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • you cannot adjust the timeout within the online account
  • when using a screen reader to navigate the online account some parts of the functionality may be ambiguous

We have published a list further down this page with further details of further changes we plan to make to this website.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and reply to you within 10 working days.

 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected] with a description of your request.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Stewardship is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non-accessible content

We believe that the website content listed below is non-accessible for the following reasons.

Accessibility issues

WCAG Criteria

When we plan to fix this issue

Some pages within https://account.stewardship.org.uk/ contain two or more HTML5 or WAI-ARIA landmarks of the same type that has not been named. Users might not know the difference if it's not somehow explained.

1.3.1

Early 2022

In some pages HTML5 and WAI-ARIA landmarks should be applied to the section of the page that corresponds to their type.

1.3.1

Early 2022

As the user navigates http://account.stewardship.org.uk a time limit appears on your page, and it affects the time a user has to navigate and use the page. The user cannot influence the time limit by stopping it, adjusting it or extending it.

2.2.1

Early 2022

As the user navigates http://account.stewardship.org.uk a means of bypassing blocks of content that are repeated on multiple web pages is not provided.

2.4.1

Early 2022

The same link text is used for links going to different destinations. Users might not know the difference as they are not explained.

2.4.4

Early 2022

Input fields do not always have a description that is explicitly associated with the field to make sure that users of assistive technologies will also know what the field is for.

3.3.2

Early 2022

The ID used for an element on the page is also used for another element on the page. ID's must be unique.

4.1.1

Early 2022

The image does not have an 'alt' attribute (alt="").

It’s important all images have the attribute for alternative text regardless of whether an alternative text is added.

A screen reader knows how to handle both an empty alt attribute and one with a text. If there is no attribute some screen readers will compensate and read the path to the image instead, which will often give no value to the end user.

1.1.1

Early 2022

The WAI-ARIA 'aria-labelledby' attribute has a reference to an ID that does not exist or an ID that is not unique.

Make sure the ID referred by 'aria-labelledby' exists on the page and that the referred ID is only used on one element on the same page.

1.1.1

Early 2022

Input fields should always have a description that is explicitly associated with the field to make sure that users of assistive technologies will also know what the field is for.

If the input field has a visible description indicating the purpose of the field, this description should be explicitly associated to the input field either as a HTML label or using the WAI-ARIA attribute 'aria-labelledby'.

1.3.1

Early 2022

An empty heading occurs. The tag for the heading is present, but there is no text in the tag.

1.3.1

Early 2022

An empty heading occurs. The tag for the heading is present, but there is no text in the tag.

1.3.1

Early 2022

The ID used for an element on the page is also used for another element on the page.

ID's must be unique.

1.3.1

Early 2022

The image link is missing an alternative text stating the purpose of the link.

If for instance it links to a web page, state the topic of that page.

2.4.4

Early 2022

2.4.4 Link Purpose (In Context)

The link text is generic text that does not identify the link purpose. The link does not seem to have any programmatically determined link context that can aid in identifying the purpose either.

Link texts should be written so they make sense out of context. Generic texts such as “Click here” and “More” give no indication as to the destination of the links.

2.4.4

Early 2022

2.4.4 Link Purpose (In Context)

The same link text is used for links going to different destinations. Users might not know the difference if they are not somehow explained.

2.4.4

Early 2022

1.4.3 Contrast (Minimum)

The color of the text and the color of the background are not in sufficient contrast to each other.

The contrast ratio should be at least 4.5:1 for normal text and 3:1 for large text.

1.4.3

Early 2022

2.4.7 Focus Visible

With keyboard navigation it is important that the focused component can be visually identified. If the focused component is not somehow highlighted, the user cannot be sure which component has focus.

2.4.7

Early 2022

Preparation of this accessibility statement

This statement was prepared on 22nd April 2021.

This website was last tested on 13th April 2021. The test was carried out by Roundtable and Stewardship.

The testing was carried out using the third party quality assurance platform Siteimprove, which is able to review the full site in line with WCAG 2.1 succession criteria.