Help with Giving Account

Managing my giving

• What are the different ways I can fund my Stewardship Giving Account?
• What is Instant Gift Aid?
• What if I would like to give a one-off gift without Gift Aid but I have already signed a Gift Aid Declaration?
• I am a UK Taxpayer and I forgot to claim Gift Aid on my giving – what can I do?
• How do I amend or stop my giving?
• I accidentally made a duplicate top-up/gift on my account - what do I do?
• Why was my card payment unsuccessful?
• How do I request a new voucher book?
• Do you still accept cheques?
• How can I access details for my previous giving?
• Do you have information about how much Gift Aid I have claimed in a tax year?
• How do Direct Debits work?
• What happens when I cancel my Direct Debit?
• Can I link more than one bank account to my Stewardship Giving Account?
• I have transferred to a new bank account - how can I update my details so that the funds come from my new bank account?
• What are Stewardship sign in details and how does this relate to my Stewardship Account number?
• Why do I have a ‘payment in’ and a ‘gift out’ in my account activity?
• What is a ‘top-up to balance’?
• Why is there no ‘top-up to balance’ in my account activity?

General information

• What is a Stewardship Giving Account?
• Who can I give to?
• How do I nominate a UK-based church or charity partner to register with Stewardship?
• How do I nominate an Individual Partner to register with Stewardship?
• Can I give to a close relative?
• How can I make the most of my Stewardship Giving Account?
• When will my payment be taken?

Accessing my Giving Account

• I have a username, password and PIN to log in, but I can't find anywhere to use them anymore
• Can I add my partner as a user on my account?
• How can I change the way I sign into my account?

• Why am I getting a 'secure connection' error message when I try to sign in or give?