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I accidentally made a duplicate top-up/gift on my account - what do I do?

Please contact our team on 02085028560 as soon as you notice this as we may be able to stop the payment before the funds are taken from your bank account. If the funds have been taken from your bank account/Stewardship balance, we will discuss with you the best way to get these funds back. This may involve a refund or in the case of Direct Debit Instruction, this would involve you filing an indemnity claim with your bank.

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Our team are available Monday-Friday 9.15am - 5.00pm

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Contact us by phone: 020 8502 8560