We help you give and we strengthen the causes you give to

Generosity is our cause

Submenu title


Help with Giving Account Search our knowledge base below or contact us using the details at the bottom of the page
Hero help

Why was my card payment unsuccessful?

There could be several reasons why your card payment may have been unsuccessful. Please contact our team on 02085028560 or [email protected] who will be happy to liaise with our card payment provider to understand the situation. Please note: when contacting us, we will need to know the last 4 digits of your card number, the date of the attempted payment, and the amount.

Was this helpful?

Why wasn't this information helpful

Limit to 250 characters.

More ways to get help

Our team are available Monday-Friday 9.15am - 5.00pm

Contact us
Contact us by phone: 020 8502 8560