Help and Support centre

Managing my giving

• What are the different ways I can fund my Stewardship Donor Advised Fund account?
• What if I would like to give a one-off gift without Gift Aid but I have already signed a Gift Aid Declaration?
• I am a UK Taxpayer and I forgot to claim Gift Aid on my giving – what can I do?
• How do I amend or stop my giving?
• I accidentally made a duplicate top-up/gift on my account - what do I do?
• Why was my card payment unsuccessful?
• Do you still accept cheques?
• How can I access details for my previous giving?
• Do you have information about how much Gift Aid I have claimed in a tax year?
• How do Direct Debits work?
• What happens when I cancel my Direct Debit?
• Can I link more than one bank account to my Stewardship DAF Account?
• I have transferred to a new bank account - how can I update my details so that the funds come from my new bank account?
• Can I add someone else as a user on my account?
• Can I make a gift via a bank transfer?
• Can ad hoc Gift Aid claims be made? Can I claim Gift Aid on some gifts but not others?
• Do I have to give £25,000 a year consistently to keep my account open?
• Can I give anonymously?
• Can I give to an individual?
• Can I make a non-cash gift?
• Who can give into my account?
• What is a ‘top-up to balance'?
• Why is there no ‘top-up to balance’ in my account activity?

General information

• What is Instant Gift Aid?
• What is a Stewardship DAF Account?
• Who can I give to?
• How do I nominate a UK-based church or charity partner to register with Stewardship?
• How do I nominate an Individual Partner to register with Stewardship?
• Can I give to a close relative?
• How long will it take for Gift Aid to be received into my account?
• How long will it take for donations to be received by the partner?
• Can Stewardship partners claim Gift Aid?
• Do Stewardship partners provide reports on how donations have been used?
• Can I give to a charity abroad?
• What does it cost?
• What happens to my Stewardship DAF Account if I pass away?
• Do you do payroll giving?
• Are there any partner registration fees?
• When will my payment be taken?

Accessing my DAF Account

• What are Stewardship sign in details and how do these relate to my Stewardship Account number?
• How can I change the way I sign into my account?
• Can I manage my account online?
• I have a username, password and PIN to log in, but I can't find anywhere to use them anymore

• Are there any restrictions around who I can request donations to from my account?

Investments

• What investment options are available?
• What are the fees for the Stewardship Investment Portfolios?
• Do you offer social investments for DAF clients?