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Shop - Terms and Conditions

Our intention is that these terms and conditions will set out the agreement between you and us. The agreement is a contract and is binding on both you and us. Before you enter into a contract with us, please read all of these terms and conditions carefully.

Our website is solely for the promotion of our digital products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Details of the Supplier

Stewardship is the operating name of Stewardship Services (UKET) Limited, supplying the digital products to you. We are a registered charity no. 234714, and a company limited by guarantee, registered in England no. 90305 and our registered office is : 1 Lamb's Passage, London EC1Y 8AB (we or us in these terms and conditions).

You can contact us by telephoning our customer service team at 0208 502 5600 or by writing to us at [email protected] or 1 Lamb’s Passage, London EC1Y 8AB.

Purchaser – acting as a representative

In some instances, online you will have different rights as a purchaser, depending on whether you are a business or consumer. You are a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use.

Our digital products are only available for purchase by individuals acting on behalf of an organisation. This means that you will be buying from us in connection with your church, charity, organisation or similar (even if you do not trade for profit) rather than for your own private use. We reserve the right to reject an order where we believe you are trying make a purchase as a consumer.

As a customer, buying on behalf of your organisation, these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

You need to be aware that our digital products are provided in template form and information guides only. The digital products do not contain legal advice and you will need to consider and adapt the digital products to your circumstances and the needs of your organisation.

1. Price

a) We and you have agreed to supply the digital product(s) described on the website of our online shop.

b) The price for the item(s) is inclusive of VAT as stated on the confirmation email and delivery is  free.

c) We take care to ensure that the price advised to you is correct, but it is always possible that some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

2. Acceptance of orders and payment

a) Your order through our web site will only be accepted by us when we send to you an email con-firming that we have accepted your order. Until you receive that email there will not be a binding contract between you and us. Any information on our web site, or your filling in details or clicking any button or icon indicating you are making an order does not, and is not intended to, constitute a binding contract between you and us. Only on our sending the confirming email will we be entering into a binding contract with you.

b) If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.

c) You will need to make payment at the time you place your order. Please note that we will not be able to deliver the items or perform the services until we have received payment, and this means that where you have paid by cheque or by credit or debit card, the funds have reached our bank account.

d) If you are making payment by cheque then payment should be from a UK bank, with the cheque being made out to Stewardship Services (UKET) Limited and crossed ‘A/C payee only’.

3. Delivery

a) Once your payment has been processed, we will deliver the digital product by email attachment or hyperlink to a downloadable .doc file.

b) Our aim is to make the digital product available for download by you within 30 days of accepting your order. It will not always be possible to do this, and we and you agree that we cannot guarantee we will make the digital product available for download within 30 days.

c) We may need certain information from you so that we can supply the products to you, for example, your email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

d) We are not responsible for delays outside our control. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

e) We may suspend the sale or delivery of a digital product to:

  1. deal with technical problems or make minor technical changes; or
  2. update the product to reflect changes in relevant laws and regulatory requirements.

f) Once you have downloaded the digital product, you shall have the right to copy and use it for your own internal purposes.

g) You shall not publish or share the digital product (or its contents) with anyone outside your organisation. You must compensate use if you publish or share the digital product (or its contents) with anyone outside your organisation. Your liability under this clause 3h) is unlimited

4. Cancellation

a) This contract for the digital product is completed when the product is paid for and delivered ready for download. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. If you wish to change or cancel an order, please let us know by doing one of the following:

  1. Phone or email: call us on 0208 502 5600 or email us at [email protected]. Please provide your name, address, details of the organisation you represent and, your contact details.

    We will let you know if the change is possible. Due to the quick delivery times, we are regrettably unable to process cancellations sent by post.

b) If we are able to process your cancellation request, the contract will end immediately and we will refund any sums paid by you for products not provided, by the same method you used for payment. You cannot cancel the contract once we have delivered the digital product to you by email.

c) We may cancel your order if:

  1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the product;
  3. we reasonably believe that you are attempting to purchase the product as an individual, for your own personal use;
  4. we reasonably believe that you lack the authority to purchase the product on behalf of the church or other organisation you claim to represent.

5. Warranty

a) We warrant that on the day of delivery our digital products shall:

  1. confirm in all material respects with their description;
  2. be free from material defects in design, material and workmanship;
  3. be of satisfactory quality (Within the meaning of the Sale of Goods Act 1979); and
  4. be fit for any purpose held out by us.

b) ​​​​​​​We will not be liable for a product’s failure to comply with the warranty in this clause 5, if:

  1. you make any further use of digital product after notifying us of any failure to comply with the warranty in this clause 5;
  2. there is a change in law or regulation after the date you place your order;
  3. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the digital product or (if there are none) good trade practice;
  4. you alter or repair the digital product without our written consent;
  5. you use the digital product for any purpose in any jurisdiction outside of the specific jurisdiction identified on the product (and where none is identified - England and Wales).

c) We will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

6. Responsibility for faults or delays

​​​​​​​a) We may update or require you to update the digital product, provided that the digital product shall always match the description of it that we provided to you before you bought it.

b) If the digital product we delivered is not what you ordered, is damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem. We would normally expect that you would tell us within 7 days of the delivery.

c) If you do not receive the digital product ordered by you within 30 days of the date on which you ordered them, we shall normally have no liability to you unless you notify us in writing at our contact address of the problem. We would normally expect that you would tell us within 7 days days of the date on which you expected to receive the digital product.

d)If you notify us of a problem, our only obligation will be, at your option:

  1. to make good any shortage or non-delivery;
  2. to replace or repaid any digital product that is damaged or defective; or
  3. to refund you the amount paid by you for the digital product in question, in whatever way we choose.

e) If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we shall have no liability to pay any money to you by way of compensation other than to refund to you the price you have paid to us.

f) Except in the case of death or personal injury caused by our negligence, our liability under or in connection with this contract whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever shall not exceed the price you have paid us.

g) Except to the extent permitted by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including damage to reputation, legal costs, loss of profits, business or good-will) howsoever arising out of any negligence or breach of the contract on our part and we shall have no liability to pay any money to you by way of compensation other than to refund to you the price you have paid to us.

7. Clauses relating to consumer transaction

​​​​​​​a) We remind you that our website and products are not suitable for consumers.

b) Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

c) Any terms which seek:

  1. to exclude or limit our liability for breach of the terms included in a contract by the Consumer Rights Act 2015; or
  2. to restrict or exclude the right of a consumer to enforce any remedy provided by the Consumer Rights Act 2015; or
  3. to restrict or exclude the right to cancel any provisions relating to the right to cancel or to enforce any of the provisions relating to the right to cancel in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,shall not apply where you are purchasing as a consumer.

8. Contact and other important terms

​​​​​​​a) If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. Please see our privacy notice, available at https://www.stewardship.org.uk/privacy/privacy-notice for details about the information we collect, how we use it and how long it is held for.

b)We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

c)This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

e) If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.