Product updates

Improvements:

• Corporate Giving Accounts now display specific logos for different account types, including Donor Advised Funds for Companies, Philanthropy Funds for Companies, Giving Accounts for Companies and Giving Accounts for Churches and Charities
• Bespoke investments can now have longer names, allowing us to add more detail to the investment name

Bug fixes:

• Customers who created an account in the App were not receiving a welcome email. This has been fixed
• When giving to a Partner page as a new giver, if the user entered personal details and then went back and changed this information before completing the gift, sometimes these changes did not save. This has been fixed
• Monthly top-ups in the Giving Account were not showing Gift Aid information in the payment breakdown. This has been fixed
   

Improvements:

• Partner report downloads now identify voucher transactions more clearly by showing "voucher" in the transaction type column
   

Bug fixes:

• When payment report detail screens showed information about large gifts with delayed Gift Aid, this information was not always displayed correctly (though the downloaded report from these screens was always correct). This has now been fixed, so both the report detail screen and the downloaded report show consistent and correct information about delayed Gift Aid
• Supporter detail screens were not showing the correct end date for regular gifts that had a set end date. This has been fixed
• The Last payment out panel was not showing project payments. This has been fixed, ensuring the most recent payment activity is shown including project payments

• New regular gifts sometimes showed the wrong start month in Supporter Activity. This has been fixed
• On the transactions screen on Individual Partner Accounts, we've removed the warning about not being able to claim Gift Aid. This message was not relevant because Individual Partners never claim Gift Aid in any context

Improved reports, sign-up fixes and easier date of birth entry

• We fixed small rounding issues in Partner Account reports, including on-screen reports and report downloads
• The transactions report download now includes a Gift Aid (less fee) column
• The Supporter detail screen no longer shows the Gifts in date range figure, to avoid confusion with the full gift history shown on that page
• When adding a new Partner Account user, the date of birth field is easier to complete with automatic formatting and cursor movement between fields
• Automatic address search has stopped working for Partner Accounts and we are currently unable to fix this. Because of this, we have removed the address search field, meaning that until further notice Partner users will need to enter details manually to change their address or to add a new user
• We fixed sign-up issues across all accounts that could sometimes show an error screen after creating a password

• If you have the app installed, links to Partner pages will now open automatically in the app
• Higher value giving changes now apply in the app, including clearer wording for the message field and sometimes requiring givers to add detail about the purpose of their gift, to help us complete our due diligence checks

Bug fix

• The Forgot password link on the app sign-up screen now works correctly

• When making a higher value gift to a Partner, givers may now be asked to add more detail in the message field, such as the purpose of the gift or a reference. This will help us to do our due diligence checks on gifts more quickly, reducing delays
• When making a higher value gift to a Partner or when choosing Create account and Give, givers will now be required to enter a phone number is now required so we can contact them about their gift, if needed
• All instances of the Message of Support field have been renamed “Message or reference” to make it clearer that this field can be used for payment references

Clearer Partner payment information, faster account pages and Public Giving monthly improvements 

• Church and Charity Partner Accounts and Individual Partner Accounts now show the most recent payment out on the overview dashboard, even if it was more than three months ago. If there has never been a payment out this will show as N/A
• We made changes behind-the-scenes to quicken the loading time of Giving Account pages
• For Public Giving monthly gifts we helped prevent issues when setting up regular gifts by improving the process around the Review Direct Debit step

You can now link your bank account directly in the app, using this connection to make one-off or regular Direct Debit gifts and top-ups. You can update your bank account details at any time in Settings, as well as add or remove a linked bank account

We have also improved the process for creating a new giving account from the app, and changed the app home-screen for new account users to give guidance on how to get started with giving

We’re introducing curated devotional content into the app on a regular basis, helping readers grow in a lifestyle of generosity. This inspiration is part of a new content hub called the Journey tab, which has replaced the Lent 40acts tab, and includes short reads, reflections on scripture, Podcasts and access to this year's 40acts content for those who signed up to the campaign

We’ve also improved how card payments are processed in the app, making them more secure and updating how they appear when you give

We’ve fixed an issue that caused your one-off top-ups to sometimes be incorrectly excluded from your Gift Aid tax summary

When a Partner chooses to hide a project, we now check whether it is being used in any fundraising pages, donation links or regular gifts. If it is, a warning will be shown before proceeding

If the project gets hidden, any affected pages and regular gifts are closed automatically, and givers are notified and encouraged to set up new giving

• Tax year Gift Aid summary download. You can now download and share a PDF summary of your total Gift Aid giving for a selected tax year directly from the app
• Cause category preferences. You can choose the causes you are most interested in within Settings. Your Give tab landing screen will then highlight a selection of Partners from those causes, instead of showing Partners from all causes. (Search results will continue to show all Partners)
• Contact us section. We’ve added a new Contact us section in Settings, with clickable phone and email options to make it easier to get in touch with customer support
• Improved top‑up confirmation. Top‑up success screens now show a clearer breakdown of amounts, including fees and Gift Aid, in the same way we already do for gift success screens 

We fixed an issue whereby autofill sometimes stopped givers from completing their gifts or top-ups by card

We also fixed a bug causing the wrong text to appear in some Partner summaries on Search

We made a series of improvements to guest giving and the Giving Account, including design updates and bug fixes. This included clearer validation messages when adding a bank account, and fixing the hamburger menu button on Make a gift screens on mobile view

Pay by Bank is now available in the app for one‑off balance top‑ups, matching the web experience

We also made many small bug fixes and design fixes to improve consistency, wording and layout across the app

Pay by Bank is now available for one‑off top‑ups to balance on the web. This payment method is similar to a bank transfer, and processes instantly

Partners can now add their own thank you message and/or video that givers will see after making a gift, on both web and app. Partners can choose different messages for one‑off and regular gifts. These messages can be added or changed in Profile > Thank yous. For more information and guidance, see our Help & Support article 'How can I create a personalised “Thank you” message for my supporters?'

40 Acts

Our 40acts Lent generosity challenge has started! In addition to the daily emails you can keep up with 40acts in the new tab in the app.

In the 40 acts tab you can:

• View and track the daily challenges
• Click through to read the full blog content
• Easily give to featured Partners by clicking the Partner name
• See a sneak peek of tomorrow’s challenge

Sign Gift Aid declaration

You can now sign your Gift Aid declaration directly from the app via a new button in Settings. If you are already claiming Gift Aid with Stewardship, the app will let you know. (This feature is not available for accounts that aren’t eligible for Gift Aid such as Giving Accounts for Companies)

We've made small fixes to the look and feel of your Giving Account. We've also made some small bug fixes to the “Create account and give” option for giving to a Partner Profile

Giving timelines

When you top-up your balance or create a gift, we now show the predicted timeline for processing that payment. Card payments clear immediately, while Direct Debits take 2–3 working days to leave your bank account and another 2 days to reach your balance or chosen Partner. The new Giving timeline calculates and displays these dates for you, helping you choose your preferred payment method and plan your giving with confidence
 

Card payments

We have also upgraded the technology behind our Cred/Debit card, Apple Pay and Google Pay payments. This upgrade improves the card payment experience and allows us to offer you Apple Pay and Google Pay on more devices and browsers

We’ve brought our improved web search into the app to give you a better experience when you search for and discover new Partners. These updates apply to the 'Give' tab
 

Favourites and suggestions

• Partners you've selected as favourites now appear at the top of the Give tab.
• Below this we show a selection of Partners you may be interested in, grouped by the Cause categories selected on your account.

• These are chosen partly because of the quality of their profile, but we also add some randomisation to keep results fresh

   

Search and filters

• Our Search now supports synonyms and fuzzy matching, helping you find relevant Partner results even if your search terms aren’t exact
• You can now use a filter to explore our Partners by Partner type, location and Cause
• You can combine text search and filters to discover new Partners more easily

• Giving timelines. When you create a one‑off or regular gift, we now show the date funds will leave your bank account and the date funds will be available to your chosen Partner. This will help you plan your giving more confidently and have clearer conversations with Partners about when funds will arrive
• Card payment upgrades. We have upgraded the technology behind our card payments, including Apple Pay and Google Pay. This has made our payment interface easier to use, more reliable and prepares us to add new payment methods in future
• Partner Accounts: Threads URL update. Threads has changed their URL from threads.net to threads.com. In response to this we’ve updated the Threads' social media links across all of our Partners' profiles to end with .com. This automatic change means our Partners don’t need to do anything

Givers can now view their tax year Gift Aid information directly in the app, on the Overview screen

We fixed an issue preventing some givers from setting up a new regular gift by Direct Debit when using the “Create account and give” option