Product Updates

All Giving Accounts: Improved payment experience

2 February 2026

Giving timelines

When you top-up your balance or create a gift, we now show the predicted timeline for processing that payment. Card payments clear immediately, while Direct Debits take 2–3 working days to leave your bank account and another 2 days to reach your balance or chosen Partner. The new Giving timeline calculates and displays these dates for you, helping you choose your preferred payment method and plan your giving with confidence.
 

Card payments

We have also upgraded the technology behind our Cred/Debit card, Apple Pay and Google Pay payments. This upgrade improves the card payment experience and allows us to offer you Apple Pay and Google Pay on more devices and browsers.

Charity Partner Accounts: New user roles

10 December 2025

In conversation with our users, we discovered that churches and charities often have staff and co-workers operating outside of their Stewardship account to manage different aspects of their fundraising activity, such as a treasurer, brand-manager or supporter-liaison. In many instances, it would not be appropriate for these kind of roles to operate within the organisation's Stewardship account with access to the sensitive personal and financial information found there.

Until now, there has been no means to restrict the visibility and access that secondary users have in the partner account, so these team members have continued to operate outside of the account. This has become an incohesive way to work, leading to many primary users taking on these tasks themselves within the account, rather than being able to share them with others.

To solve this problem, we have now created new Partner Account roles with restricted permissions! This change enables primary users to now invite other people into their Stewardship account while controlling their access privileges, meaning they can build a team that can operate together seamlessly from one place.

Please read this Help & Support article to find out more about these new roles and how to assign them to new and existing users. Who could you invite to help you in your account?

All Accounts: Bug fixes and background improvements

12 November 2025

Over the past month we have been fixing small bugs and improving things in the background that aren’t working as smoothly as they could. This will make our digital spaces more efficient and will make it easier to add new features in future.

All Accounts: Forgotten password and equitable search

3 October 2025

Forgotten password

If you forget your password for your Stewardship account, you can reset it using the “Forgot your password?” button on the sign in screen. We have now reviewed and improved this experience with clearer instructions and simpler layouts.
 

Equitable search

When you search for our partners with our new Cause Category or Location filters, the partners shown in the search results listing may be equally relevant to your search. For fairness, we shuffle the equally relevant results so that their order is always random. This will give all our partner churches, charities and individuals an equal chance to be discovered by givers. 

Giving Account Search: Suggested results and CauseFinder

3 September 2025

Improved search has now come to the Giving Account. Thanks to our improved keyword recognition, you are now prompted with relevant suggested results as you type. From your dashboard, just click “Give” and begin searching for a Partner to support. 

While you're there, if you would like to discover new partners to support, you can browse using our 'CauseFinder' filters on the main website. From the 'Give' page in your account, click the new 'Search with CauseFinder' button at the bottom of the page. This will take you to the CauseFinder page where you can browse partners by selecting causes - categories that denote a partner's area of work.

All Accounts: Last sign in & Partner operating location

6 August 2025

To help you maintain the security of your Stewardship Account, we have added the date and time you last signed in at the bottom of your Account dashboard. If you have more than one account, this will also appear at the bottom of your account select screen. You can see this Help and Support article for more details. Please be aware, the time shown is in UTC so it will appear an hour behind during British Summer Time.

Also, we will soon be releasing a new way to search for Partners, which includes searching by location, such as Yorkshire; Bristol; Portnahaven. To support this we have added new 'Operating location' fields in the Partner Account, where Partners can add the location of their charitable work. These fields can be found in the 'Key info' tab in the Profile section of the account.

We have also fixed some small bugs. For example, if Partners have not uploaded a logo then our default logo will show for them everywhere. There were some instances where a grey circle was showing instead of our logo, but this has now been rectified.
 

All Accounts: User and Profile fields

11 June 2025

On all accounts we've made the user 'Title' field optional:
 

• When you create a new user for a Giving Account or a Partner Account, previously you had to enter a title for their name (e.g. Mr, Mrs, Sister) to complete the user setup. Now, you can leave the title field blank if you prefer.

For Partner Accounts, within your profile we have introduced a new field for you to describe your profile:

• When users of our website search for partners, these short profile descriptions will appear in initial search results in our new and improved search screens, coming soon.
   
• You can populate and edit this description field in the Profile > Key Info section of your account, improving the findability of your profile when our new search is launched.

All Accounts: Creating an account and choosing sign in details

14 May 2025

Many of our customers have more than one account with Stewardship. To make it easy to find and manage your different accounts, you can use the same sign in details to access all of your accounts online. 

• To set this up, every time you access a new Stewardship account you can choose to use your existing sign in details for that account.
   
• We have now redesigned the screens for creating a new account online. These new screens make it easier to discover if you already have Stewardship sign in details; and, if you'd like, to use these existing details with your new account.
   
• Similarly, we have redesigned the process for choosing sign in details when you have been added as a new user to a Giving or Partner Account. There are now fewer screens in this process so you can get into the account more quickly. We have also made it easier to use your existing sign in details to access the account.

Small bug fix:

• The Stewardship home screen has a handy search bar where you can search for charitable Partners to support. The initial search results include a profile picture or logo image for the Partner. If the Partner hasn't chosen an image, we show a default heart image. This default image wasn't showing correctly before, but now we have fixed it.

Partner Accounts: Content editing bug fixes

02 April 2025

Minor improvements for content editing and upload:

• In page content, we've removed unsupported fonts and formatting from some text blocks, occasionally preventing users from saving changes
   
• When you experience errors saving changes, you will now be presented with the correct error messages and troubleshooting advice
   
• Image sizes larger than 3mb are not supported by our system, but it had been possible to upload .gif files over 3mb. Now, our system successfully prevents upload of any file it does not support

Coming soon:

We are improving the online process for signing up and creating new sign in details. This is a big project, but we hope to release the updates by June.

All accounts: General maintenance

19 February 2025

• Fix for a bug that was hiding Partner Profile pages when the user changed other unrelated account settings
   
• Fix for a rare bug that stopped users from editing expired Fundraising pages
   
• Slight change to how we calculate the "Boosted with Gift Aid" figure for Direct Debit monthly gifts on the Giving Account dashboard. "Boosted with Gift Aid" now shows the exact amount that will be received by your partners from your monthly Direct Debit giving, even if you use a combination of Gift Aid and Non-Gift Aid Direct Debit giving

All accounts: General improvements

16 January 2025

• Several fixes for bugs and inconsistencies in the process for giving through an online page (including Partner Pages, Fundraising pages, and donation links), as well as in Partner Account
   
• When creating a new account while making a gift from an online page, users will now automatically be signed in
   
• Increased clickable functionality achieved on the Giving Account dashboard