Making A Complaint

At Stewardship we strive to provide a quality and professional service in our mission to transform generosity. We work hard to make sure that you will be completely satisfied with the services we offer.

If we ever fall short of the standards you expect, we’d like to know so that we can investigate fully and take steps to prevent the problem from happening again.

We'll acknowledge receipt of your complaint within 5 working days. Once we’ve reviewed your complaint, we may contact you about your concerns and make sure we fully understand your complaint.

 

We'll make every effort to resolve your complaint quickly and fairly and will provide a written response if you request one. We aim to do this within 28 days.

If further investigation is required to resolve your complaint, we’ll inform you of who will be investigating and will aim to respond within 28 days in writing.

To help us investigate and resolve your complaint, we’ll need the following information:

  • your name and address
  • your account number (if applicable)
  • a daytime telephone number where we can contact you
  • a clear description of your concern or complaint
  • what you would like us to do to resolve your complaint

We’ll make every effort to resolve your complaint at the first interaction, but if you're not satisfied with our response you have the option to discuss the matter with our Leadership Team.

Please send your complaints/feedback through to us by email [email protected]

By telephone on 020 8502 5600,

 

Or by post

Frances Miles

Chief Relationship Officer

Stewardships Services (UKET) Ltd

1 Lambs Passage

London

EC1Y 8AB